Apparently, computers just know when it’s the best time to fail. Throughout my years as an engineer and a manager working with high-scale SaaS systems, the most valuable lesson I learned is to take my laptop with me everywhere because evidently, computers just don’t know when it’s Christmas Eve(or do they?)
Any production system, even with the best preventative measures in place, is bound to fail eventually. And when it fails, you want to be able to manage the incident properly to minimize downtime, reduce costs, and ensure a speedy recovery.
In this session, I will share with you the ABCs of how I lead my teams through such an incident: understanding the role and responsibility of each participant, finding the best tools to use, gathering the right people for the task, and keeping them engaged.
By the end of the session, you will know what to do when you find yourself in the middle of an incident during a family dinner between the potatoes and your grandma.