Ephrat is an experienced customer success leader with a strong background in driving customer satisfaction and growth. Currently serving as the Head of Enterprise Sales at Bringg, Ephrat is responsible for developing and executing sales strategies for large enterprise accounts, while also focusing on nurturing key client relationships and driving long-term success. Previously, as Customer Success Director at Bringg, Ephrat managed a $14M portfolio across multiple regions, leading a team of 6 CSMs to consistently achieve high retention, adoption, and NPS scores. Ephrat excelled in building trusted relationships with stakeholders, optimizing customer experiences, and collaborating with cross-functional teams to ensure the success and satisfaction of enterprise customers. With a deep understanding of both strategic planning and customer relationship management, Ephrat is dedicated to delivering value and driving growth for customers at every stage of their journey.