I am a seasoned Customer Success leader and a passionate advocate for innovation, with over 15 years of experience driving growth, transformation, and excellence in the fast-paced world of SaaS, AI, and robotics. Throughout my career, I have built and scaled high-performing teams, implemented cutting-edge customer success strategies, and transformed underperforming organizations into industry leaders.
My expertise lies at the intersection of technology and customer experience, where I have repeatedly delivered measurable results: reducing churn, accelerating time-to-value, and significantly enhancing customer adoption and satisfaction rates. From working directly with C-Suite leaders to empowering frontline teams, I have a proven track record of creating and executing strategies that drive sustainable growth and lasting impact.
Specializing in AI and robotics, I am deeply committed to exploring ethical and sustainable solutions for industries, particularly in last-mile delivery and beyond. My work focuses on harnessing these technologies to address real-world challenges while fostering innovation that aligns with societal and environmental priorities.
As a recognized leader and dynamic speaker, I bring energy, insight, and real-world experience to the stage. Whether addressing global audiences on the future of AI and robotics, sharing actionable customer success strategies, or advocating for sustainability in tech, I deliver talks that inspire, educate, and provoke meaningful change.
I am not just a leader in the trenches—I’m a storyteller, a visionary, and a catalyst for the future of business and technology.