Sarah Metcalfe is the CHO of Happy Coffee Consulting, and an international keynote speaker. She founded Happy Coffee Consulting after 9 years building award winning global customer service and customer experience based on the fact that happy employees deliver amazing customer experience.
In 2019 Sarah co-founded the first Global Online Summit for Happiness at Work, with over 1200 participants from 47 countries and 40 leading experts from around the world.
She has worked with companies like WDHB, L’Oreal, FUTR, Abcam Life Sciences, Teleperformance, and Woohoo Inc.
In 2019 she provided international keynotes and workshops in Canada, U.K., Denmark, France, Ireland, Spain, Belgium, Poland and Netherlands.