OUR SPEAKERS

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Dr. Nichole Carelock is an industrial anthropologist with 10+years experience building technical solutions that not only work for people, but with people. Her expertise spans from service design for systems with millions of users, to intimate cottage industry ethnographies. She belongs to and serves many communities including Ethnography in Praxis (EPIC), AfroTech, User Experience Professionals Association (UXPA), and the American Anthropological Association(AAA). In addition, Nichole is passionate about digital services for vulnerable populations and prides herself on being a "slow thinker" in her world of "failing fast" "rapid iteration" and "disruption." Nichole works to ensure that innovation, strategies, processes and products are anchored in what matters to people

Nichole Payne Carelock

Principal UX/ CX strategist
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English
Languages:
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Location:
Bowie, United States
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Can also give an online talk/webinar
Paid only. Contact speaker for pricing!

MY TALKS

Unlocking the Power of Storytelling in Customer Experience

UX / UI, Design, Leadership, Diversity and Inclusion, Women in Tech, Innovation, Soft Skills, Professional Development, Inspirational, Business Development

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In a crowded market where other people sell similar products to yours at a lower price, how do you become distinctive, alluring and still able to attract customers who want to use your services?
Tell your story.
A key question often asked about understanding your customer is, “Where to start?” My talk provides a clear framework for using stories to:

Inspire action
Motivate individuals and teams
Change the beliefs of others
Embed learning
Build a loyal and supportive following
Create a therapeutic intervention
Instigate change

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Unlocking the Power of Storytelling in Customer Experience

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