Heather Hernandez is a Customer Success executive for Alara Imaging. Her mission is creating massive positive change for human health. She studied Human Biology at Stanford University and began her career in Clinical Operations bringing revolutionary pharmaceutical and medical devices to market. The last decade her work has focused on healthcare partnerships, business development, launching a healthcare software customer success team at a leading AI Radiology company and healthcare start-up management.
VP of Customer Success
Can also give an online talk/webinar
Paid only. Contact speaker for pricing!
Launching a high performing Customer Success team
Leadership, Business Development, Diversity and Inclusion, Women in Tech, Soft Skills, Entrepreneurship, Community / Networking, Innovation, Inspirational
How to Hire great CS leaders How to ensure all members of your company are Customer Success ambassadors [leveraging the EPIC model by Chip & Dan Heath] Cross-functional collaboration [the critical Product & CS partnership, tools] Your technology is insufficient, successful innovation requires a human touch. Here's how to win. Launching Healthcare Saas and the importance of a Customer Success team